Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might demand to fix a trouble with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this message. Endeavor these suggestions to resolve the upshot:

  • If this message is followed by instructions for submitting additional information to us, delight do and so. The other steps listed are unlikely to resolve this event.
  • Check whether the billing accost for your payment method (such as a credit card) matches the accost recorded in your Google payments eye settings. If they don't match, update your address in your Google payments center, and try the transaction over again.
  • Attempt using a Google Play souvenir card to complete the transaction.
  • Attempt using the best interface for your computing device:
    • If y'all're using a desktop reckoner, try the transaction using the Google product'due south website.
    • If you're using a mobile device, try using the product'southward mobile app (if an app is bachelor).
  • If yous're using invitee checkout when the fault occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Endeavor creating a new Google account if you don't already accept i and visiting the Google Store to endeavour the transaction again.

"Unable to complete transaction: Expired card"

Check to come across if your payment method is up to appointment. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use some other form of payment."

Note: These steps also apply if you lot run into the fault message "Your payment didn't get through. Delight endeavor a different payment method or try again later."

Attempt the following:

  1. Check to see if your payment method is up to appointment. If it isn't, update it in the Payments center, and so try your purchase again.
  2. Brand sure you lot have enough coin in your account for the buy.
  3. If y'all're still having issues, contact your banking concern to run into if there's a trouble with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If y'all see this bulletin, it might exist because:

  • We saw a suspicious transaction on your payments contour.
  • We need a little more information to protect your account against fraud.
  • We need a little more information to comply with EU law (European customers only).

To fix the effect, try the following:

  1. Become to the Payments heart.
  2. Take activeness on whatever errors or requests in the payments center.
    1. You might demand to verify your identity before you can buy anything through your Google Account.
  3. Make sure your name, address, and payment information are up to engagement.

"Unable to process payment: Low card balance"

You might not accept plenty funds in your account to make the payment. Cheque your account balance or contact your banking company.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the bill of fare before you tin can use it again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within two days, you lot'll notice a temporary charge on your carte du jour statement along with an eight-digit code.
  5. To consummate verification, become to pay.google.com and enter the eight-digit code.

If yous try to verify the payment method over again:

  1. Ostend which carte du jour y'all desire to verify.
  2. Check how long agone y'all tried to verify your menu.
    • If less than two days: Wait upward to two days.
    • If more than 2 days: Check your bill of fare argument. You should discover a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

You can't use this card for this purchase. Try to brand the buy again with a unlike card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more virtually what to do if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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